This policy explains how billing, auto-renewal, cancellation, and refunds work for a SubTrades Pro subscription. It applies alongside our Terms of Service.
SubTrades is free to use with no payment card required. You only enter payment details when you choose to upgrade to Pro. If you never upgrade, you are never charged and nothing in this policy affects you.
SubTrades Pro is a recurring subscription billed monthly or annually at the price shown on our Pricing page. Payments are collected by our payment processor (Razorpay). When you subscribe, you authorise a recurring auto-payment mandate (UPI or card) that automatically renews your plan at the end of each billing cycle at the same price, until you cancel. We show the amount and renewal date before you confirm.
You can cancel anytime from your account billing settings inside the app, or by emailing hello@subtrades.in from your registered email. Cancellation stops the next auto-renewal. You keep full Pro access until the end of the cycle you have already paid for, then your account moves to the Free plan. You can also revoke the auto-payment mandate directly from your bank or UPI app, which stops all future renewals.
We issue a full refund in these cases: (a) you were charged more than once for the same cycle due to a technical error; (b) money was deducted but Pro access was not activated within 24 hours; (c) an auto-renewal was charged after you had already cancelled or revoked the mandate; or (d) a charge you did not authorise, subject to verification with your bank or payment provider.
Refunds are not available for: a change of mind after Pro access has been used; the unused portion of a billing cycle (we do not prorate, and you keep access until the cycle ends); or a renewal you intended to cancel but did not cancel before the renewal date. Any coins or credits already earned or spent are non-refundable.
Email hello@subtrades.in within 7 days of the charge. Include your registered email, the Razorpay payment ID from your receipt, and a short reason. We acknowledge every request within 48 hours.
Approved refunds are returned to your original payment method within 5 to 7 business days after approval. Depending on the method, your bank may take additional time to reflect it: UPI typically 1 to 3 days, cards typically 5 to 7 days.
Questions about billing, cancellation, or a refund: hello@subtrades.in. We are a post-trade trading journal for personal use, not a broker or investment advisor, and this policy covers only subscription charges for the SubTrades software.
Last updated: August 2026 · Contact: hello@subtrades.in